Refund policy

Returns and replacements. Every Halcyon umbrella is printed and assembled to order, so we cannot accept returns for a change of mind or offer exchanges between patterns. If you are undecided, write to halcyonumbrella@gmail.com before ordering and we will help you choose.

Damaged, faulty or wrong item. If your umbrella arrives damaged, is not the pattern you ordered, or develops a fault in normal use within 30 days of delivery, email halcyonumbrella@gmail.com with your order number and a photograph. We will send a replacement at no cost. You do not need to return the original.

Refunds. Where a replacement is not possible we refund the full amount to the original payment method within 5 business days of agreeing it. Refunds can take a further 5–10 business days to appear on your statement.

Cancellations. Orders enter production quickly. You can cancel for a full refund within 12 hours of ordering by emailing halcyonumbrella@gmail.com; after that the canopy has usually been printed and the order cannot be cancelled.

Lost parcels. If tracking shows no movement for 15 business days after dispatch, contact us and we will reship or refund.